Privacy & Cookie Policy

Xenscope Privacy & Cookie Policy

Last Updated: October 2026

Company: Synvu Limited (trading as Xenscope)
Registered Office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Company Registration: 15761962 (England and Wales)

Xenscope is committed to protecting your privacy and handling personal data transparently and securely. This Privacy & Cookie Policy explains how we collect, use, store, and protect personal data when you use the Xenscope platform and website.

1. Overview

We respect your privacy. We do not sell your personal data.

We only process personal data where necessary to:

Provide and operate the Xenscope platform
Improve our services
Communicate with you
Meet legal and regulatory obligations

2. What Personal Data We Collect

We collect personal data when you interact with Xenscope, including when you:

Create an account
Log in to the platform
Use platform features
Contact support
Visit our website

Account & Identity Information

Name
Work email address
Company name
Role or job title (if provided)
Account credentials (stored securely)

Usage & Platform Activity

Login timestamps
IP address
Browser type and device information
Session data
Queries made within the platform
Features accessed and actions performed

Support & Communication

Messages sent to support
Feedback or survey responses
Email correspondence

Website & Analytics Data

Cookies and session identifiers
Page views, clicks, and navigation patterns
Website server logs for every visit to xenscope.com: IP address, date and time, the page requested, browser and device, and the link or advert you came from (no cookies). We use them to keep the site secure and to count visits, including from our adverts (legitimate interests), and delete them after 30 days.
Device type, operating system, browser version

Note: We do not collect payment card details directly; payments are processed by third-party providers.

3. What We Do NOT Collect

Xenscope primarily processes property-level and geographic data, not personal data about identifiable individuals. We do not knowingly collect:

Names of property occupants
Personal financial records
Health data
Biometric data

If you input personal data into free-text fields or exports, you are responsible for ensuring you have the legal right to do so.

4. How We Use Your Personal Data

We use your personal data to:

Provide the Platform

Create and manage your account
Authenticate users and maintain sessions
Provide access to platform features

Operate and Improve the Service

Monitor platform performance and reliability
Analyse usage patterns to improve features
Debug errors and optimise user experience

Communicate With You

Send account notifications
Respond to support requests
Provide important service updates

Security & Abuse Prevention

Detect unauthorised access
Investigate suspicious activity
Protect the integrity of the platform

Legal & Compliance

Maintain audit logs
Enforce our Terms of Service
Comply with legal obligations

5. Legal Basis for Processing (UK/EU GDPR)

We process personal data under the following legal bases:

Contract – to provide the Xenscope platform and services
Legitimate interests – to improve the platform, ensure security, and prevent abuse
Legal obligation – to comply with regulatory or legal requirements
Consent – where required for certain cookies or communications

6. Sharing Your Personal Data

We do not sell personal data. We may share it only with:

Cloud hosting providers
Authentication providers
Payment processors
Analytics and monitoring providers
Professional advisors (legal, audit, compliance)
Regulators or law enforcement where legally required

All third-party processors must handle data securely and only for authorised purposes.

7. International Data Transfers

Where personal data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent legal mechanisms.

8. Data Retention

We retain personal data only as long as necessary to:

Provide services
Meet legal obligations
Resolve disputes
Enforce agreements

Typical retention periods:

Account data: while active
Support communications: up to 3 years
Website server logs (xenscope.com): 30 days, then deleted automatically
Security and audit logs: up to 3 years
Aggregated or anonymised analytics: may be retained longer

When data is no longer needed, it is securely deleted or anonymised.

9. Security Measures

We use industry-standard security practices, including:

Encryption in transit (TLS)
Encryption at rest
Role-based access controls
Logging and monitoring
Multi-factor authentication for internal access

No system can be completely secure, but we take reasonable steps to protect your data.

10. Your Rights

Depending on your location, you may have rights to:

Access your personal data
Correct inaccurate data
Request deletion
Restrict processing
Object to certain uses
Receive your data in a portable format

To exercise these rights, contact us at: privacy@xenscope.com

11. Children's Privacy

Xenscope is not intended for individuals under 18. We do not knowingly collect personal data from children.

12. Cookies & Tracking Technologies

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. We may also use local storage and similar technologies.

How We Use Cookies

We use cookies to:

Keep you securely logged in
Remember preferences
Analyse platform usage
Improve performance
Detect errors and suspicious activity

We do not use cookies to sell personal data or build unrelated advertising profiles.

Types of Cookies

Strictly Necessary Cookies

Essential for login, security, and platform operation. These do not require consent.

Performance & Analytics Cookies

Help us understand how the platform is used. Where required, we obtain consent before using these.

Functional Cookies

Remember preferences like language or interface settings.

Third-Party Cookies

We may use trusted providers for hosting, analytics, and monitoring. They may set cookies only for purposes aligned with this policy. With your consent (the advertisement category in our cookie banner), our advertising partners Google Ads, Microsoft Advertising and Meta also set cookies to measure our adverts and show them to past visitors. See sections 13 and 14.

Managing Cookies

You can control cookies via:

Browser settings
Our cookie consent banner (where required)

Note: Disabling cookies may affect functionality.

Data Collected via Cookies

May include IP address (often truncated), browser type, device info, pages visited, and session duration. This data is generally aggregated or pseudonymised.

13. Microsoft Advertising Disclosure

Company Collecting Information: Synvu Limited (trading as Xenscope)
71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

Xenscope uses Microsoft Advertising to promote our services and measure advertising effectiveness.

Information Collected by Microsoft Advertising

When you visit our website or interact with our advertisements, Microsoft Advertising may collect:

IP address
Browser type and device information
Pages visited and ad interactions
Cookie identifiers
Referral information

This collection is performed by the Microsoft Advertising Universal Event Tracking (UET) tag, which sets the cookies _uetsid and _uetvid and may read the Microsoft MUID cookie. When you arrive from a Microsoft Advertising ad, a click identifier (msclkid) may be included in the page address and retained so that sign-ups can be attributed to the advertising campaign. These advertising cookies are only set with your consent, which you can manage at any time via the cookie settings on this site.

Purpose of Data Collection

This information is collected to:

Measure advertising campaign effectiveness
Show relevant advertisements
Improve our marketing strategies
Understand user behavior and preferences

How to Opt Out of Microsoft Advertising

You have control over personalized advertising. To opt out:

Microsoft-Specific Opt-Out:

Microsoft Privacy Settings - Manage your Microsoft advertising preferences directly

Industry-Wide Opt-Out Tools:

NAI Consumer Opt-Out Page - Network Advertising Initiative
DAA Opt-Out Page - Digital Advertising Alliance

For More Information:

Important: Opting out of personalized advertising does not mean you will stop seeing ads; it means the ads you see will be less relevant to your interests.

If you have questions about how Microsoft Advertising uses your data, please contact us at privacy@xenscope.com or info@xenscope.com

14. Meta (Facebook and Instagram) Advertising Disclosure

Company Collecting Information: Synvu Limited (trading as Xenscope)
71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

Xenscope uses the Meta Pixel to measure our Facebook and Instagram advertising and to show our adverts to people who have visited our website or platform.

Information Collected by Meta

When you accept advertising cookies, the Meta Pixel collects your IP address, browser and device information, the pages you visit, the Facebook or Instagram ad you came from (the fbclid click identifier) and cookie identifiers (_fbp, _fbc). It also records when you book a demo or start a trial, with the trial value. We never send Meta your name, email address, phone number or anything you type into a form.

The Meta Pixel only loads after you accept the advertisement category in our cookie banner (on the platform, after you have accepted it on xenscope.com). Meta receives this data and may use it under its Privacy Policy.

How to Opt Out of Meta Advertising

Withdraw advertising consent in our cookie settings
Manage your Meta ad preferences
Industry opt-outs: the NAI Consumer Opt-Out and the DAA Opt-Out

15. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time. Significant changes will be communicated via the platform or website.

16. Contact Us

Email: privacy@xenscope.com
General Inquiries: info@xenscope.com
Company: Synvu Limited (trading as Xenscope)
Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Company Registration: 15761962 (England and Wales)

17. Opt-Out & Contact Preferences

If you have received communication from us and no longer wish to be contacted, you can opt out at any time.

You may:

Click the unsubscribe link in any marketing email
Reply directly to an email requesting removal
Contact us at info@xenscope.com with "Opt Out" in the subject line

We will process opt-out requests promptly and in accordance with applicable data protection laws.

Please note: Opting out of marketing communications does not affect service-related communications where you have an active account or contractual relationship with us.