IMPORTANT NOTICE TO ALL USERS
(A) YOUR ATTENTION IS DRAWN TO SECTION 20 (LIMITATION OF LIABILITY) WHICH CONTAINS IMPORTANT LIMITATIONS ON AND EXCLUSIONS OF OUR LIABILITY.
(B) BY CREATING AN ACCOUNT, ACCESSING THE PLATFORM, OR USING THE SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS. THESE TERMS INCLUDE IMPORTANT LIMITATIONS ON LIABILITY, RESTRICTIONS ON USE OF DATA, AND OBLIGATIONS THAT CONTINUE AFTER TERMINATION.
(C) IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE THE PLATFORM OR SERVICES.
Xenscope Terms of Service
Last updated: 04 July 2026
These Terms of Service (“Terms”) are a legal agreement between you (“Subscriber”, “you”) and Synvu Limited, trading as Xenscope, a company registered in England and Wales with its registered office at:
71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United
Kingdom
(“Xenscope”, “we”, “us”, “our”).
These Terms govern your access to and use of:
- the Xenscope cloud-based data intelligence platform (“Platform”); and
- the associated analytical tools, derived indicators, reports, exports, and related services provided via the Platform (“Services”).
We license use of the Platform and Services to you on the basis of these Terms. We do not sell the Platform, Services, Derived Scores, or any underlying datasets to you. Synvu Limited and its licensors remain the owners of all intellectual property rights in the Platform and Services at all times.
You should retain a copy of these Terms for your records.
Additional Terms
In addition to these Terms, your use of the Platform is also subject to our:
- Privacy Policy: https://www.xenscope.com/privacy-policy
If there is any inconsistency between these Terms and the Privacy Policy, these Terms shall prevail in relation to contractual matters, and the Privacy Policy shall prevail in relation to personal data processing.
1. Defined Terms
The following defined terms are used in these Terms:
“Acceptable Use Policy” means the restrictions and standards set out in Section 15.
“Confidential Information” has the meaning given in Section 22.
“Derived Scores” means proprietary modelled, inferred, calculated or otherwise generated outputs produced by Xenscope using statistical modelling, aggregation, algorithmic analysis or similar methods, including but not limited to the Affluence & Capacity Index (ACI) and the Fuel Poverty Risk Index (FPRI).
“LAD” means a UK Local Authority District selected within a Subscription. Subscription plans include a defined number of LADs, and Platform Data is licensed on a per-LAD basis.
“Markers” has the meaning given in Section 11.2.
“Platform” means the Xenscope web-based software platform, including user interfaces, dashboards, APIs (if any), and associated systems and infrastructure.
“Platform Data” means any data, reports, analytics, exports, compilations, query results, outputs, or other materials obtained from or produced by the Platform, including structured compilations of Public Data Sources and any outputs generated by the Platform.
“Public Data Sources” means publicly available government data, official statistics, open data, and other lawful third-party datasets integrated into or referenced by the Platform.
“Subscription” means the paid right to access and use the Platform during a defined billing period, as selected by Subscriber.
“Subscriber” means the legal entity or individual that registers for, accesses, or uses the Platform, including its employees, contractors, agents, and authorised users.
“Subscriber Data” means non-public information submitted to the Platform by Subscriber (if any), such as account details, settings, user inputs, search parameters, notes, tags, custom fields, or uploaded content.
2. Description of Service
2.1 What Xenscope is. Xenscope provides a cloud-based platform that enables Subscribers to access, query, analyse, and visualise data from Public Data Sources and to generate analytical outputs, including Derived Scores.
2.2 What you pay for. Subscription fees are paid for access to the Platform and its analytical capability (including structuring, joining, indexing, transformation, and delivery of Platform Data), not for ownership of any underlying Public Data Sources.
2.3 No sale of data. We do not sell Public Data Sources to you. Public Data Sources remain subject to their original licence terms and attribution requirements. Your use of Public Data Sources accessed via the Platform must comply with those source terms.
3. Grant of Access
3.1 Licence. Subject to payment of all applicable fees and compliance with these Terms, Xenscope grants Subscriber a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform and Services for Subscriber’s internal business purposes during an active Subscription.
3.2 Reservation of rights. All rights not expressly granted are reserved by Xenscope.
3.3 No implied rights. No rights are granted by implication, estoppel, or otherwise.
4. Accounts and Security
4.1 Account responsibility. Subscriber is responsible for maintaining the confidentiality of its account credentials and for all activities performed under its accounts.
4.2 Authorised users. Subscriber must ensure that only authorised users access the Platform and that use is limited to the permitted users/seats associated with the Subscription.
4.3 Notification. Subscriber must notify Xenscope promptly of any suspected unauthorised access or security breach relating to its account.
4.4 Access controls. Xenscope may implement reasonable access controls (including MFA, IP controls, session limits) and may require certain security measures as a condition of access.
5. Public Data Sources
5.1 Category-based sources. The Platform integrates and/or references Public Data Sources, including open government data and official statistics (“Public Data Sources”).
5.2 Source licences apply. Public Data Sources remain subject to original source licences, attribution requirements, and usage conditions. Subscriber agrees to comply with all applicable third-party licence terms when using or exporting Platform Data.
5.3 No ownership. Xenscope does not claim ownership of Public Data Sources and does not grant Subscriber any rights in Public Data Sources beyond those permitted under applicable source licences.
5.4 Attribution page. Where required, data source attributions
and licence details are maintained at:
https://www.xenscope.com/data-sources
6. Proprietary Derived Scores and Analytics
6.1 Ownership. Derived Scores (including ACI and FPRI) and the methodologies used to generate them are proprietary to Xenscope and constitute Xenscope intellectual property.
6.2 Nature of Derived Scores. Subscriber acknowledges that Derived Scores:
- are generated using statistical modelling and algorithmic analysis across multiple inputs;
- are not official statistics, and do not represent factual determinations;
- are probabilistic, indicative, and may change as models and inputs change; and
- may contain estimation errors, bias, omissions, or inaccuracies.
6.3 Decision-support only. The Platform and Derived Scores are provided as analytical aids to support informed judgement and due diligence. They do not constitute professional, financial, legal, regulatory, or other advice.
6.4 No sole reliance. Subscriber must not rely on Derived Scores as the sole basis for financial, legal, regulatory, investment, eligibility, compliance, or other high-stakes decisions.
7. Permitted Use
7.1 Internal business use. Subscriber may use the Platform, Platform Data, and Derived Scores for internal business analysis, research, planning, and decision-support purposes, subject to these Terms, the Subscription plan limits, and applicable law.
7.2 Compliance. Subscriber is responsible for ensuring that its use of Platform Data (including any exports) complies with:
- applicable laws and regulations; and
- applicable Public Data Source licence terms (including attribution obligations where required).
8. Subscription-Limited Data Use
8.1 Licence is time-limited. Subscriber’s right to access, download, export, or otherwise use Platform Data is granted solely during an active paid Subscription.
8.2 Post-termination restrictions. Upon expiration or termination of a Subscription:
- Subscriber must cease use of Platform Data obtained through the Platform;
- Subscriber may not continue to use, exploit, or redistribute Platform Data for commercial purposes; and
- Subscriber may retain archival copies only where required for legal or regulatory record-keeping obligations.
8.3 Clarification. This restriction applies to data as compiled, structured, formatted, enriched, joined, indexed, or delivered by Xenscope. These Terms do not restrict Subscriber from independently obtaining equivalent public domain information directly from original sources outside the Platform.
8.4 Per-LAD licence. Where a Subscription is limited to specific LADs, Subscriber’s licence to use Platform Data relating to a LAD — including addresses and associated data contained in exports and downloads — applies only while an active paid Subscription includes that LAD. If a LAD is removed from a Subscription, or the Subscription covering it is cancelled, lapses, or is terminated, the restrictions in Sections 8.2 and 12 apply to Platform Data for the affected LAD(s) from the date of removal, cancellation, lapse, or termination.
9. Restrictions
Subscriber shall not, and shall not permit any third party to:
9.1 Licence breaches. Use Platform Data in a manner that violates the applicable Public Data Source licence terms.
9.2 Attribution removal. Remove, obscure, or alter any required attribution, licence notices, or source acknowledgements.
9.3 Bulk extraction / mirroring. Attempt to extract or recreate complete copies of underlying datasets, mirror the Platform, or otherwise compile a substitute database from Platform Data.
9.4 Reverse engineering. Reverse engineer, decompile, disassemble, or attempt to derive the source code, models, methodologies, or scoring logic of the Platform or Derived Scores.
9.5 Competing use. Use the Platform or Platform Data to build or assist in building a competing product, database, dataset, or service.
9.6 Misrepresentation. Represent Derived Scores as official statistics, verified facts, or guaranteed outcomes.
9.7 Unlawful use. Use the Platform in any way that violates applicable law.
10. Platform as a Decision-Support Tool
10.1 Responsibility. Subscriber acknowledges that the Platform is a decision-support tool only. Subscriber is solely responsible for decisions, actions, and outcomes resulting from use of the Platform, Platform Data, or Derived Scores.
10.2 Verification. Subscriber is responsible for independent verification and due diligence where appropriate.
11. Data Protection & Traceability Measures
11.1 Protective measures. To protect the Platform and enforce these Terms, Xenscope may implement technical measures designed to detect unauthorised use, redistribution, or retention of Platform Data.
11.2 Traceability / watermarking. These measures may include insertion of traceable identifiers, usage fingerprints, deliberately planted or seeded records unique to Subscriber’s account, or other non-material markers within exports or compiled outputs (together, “Markers”). Markers link specific exports and downloads to Subscriber’s account.
11.3 No substantive alteration. Such measures do not alter the substantive meaning of underlying Public Data Sources and are intended solely to identify misuse or breach.
11.4 No circumvention. Subscriber agrees not to remove, obscure, or attempt to circumvent such measures.
11.5 Enforcement. Unauthorised use or redistribution may result in suspension or termination, the fees set out in Section 12.5, and legal action. Detection of Subscriber’s Markers within data used, held, or distributed outside these Terms shall be evidence that such data originated from Subscriber’s account.
12. Post-Termination Data Deletion
12.1 Deletion obligation. Upon termination or expiration of a Subscription, Subscriber shall cease all use of Platform Data and Derived Scores.
12.2 Certification on request. Upon written request from Xenscope, Subscriber shall confirm in writing that all Platform Data in its possession or control has been deleted or destroyed, except where retention is required by law or regulatory obligation.
12.3 No ongoing commercial use. Subscriber shall not retain Platform Data for ongoing commercial use following termination.
12.4 Verification of continued use. Following cancellation, lapse, or termination of a Subscription (or removal of a LAD from it), Xenscope may contact Subscriber to ask whether Subscriber is continuing to use addresses or other Platform Data obtained through the Platform. Subscriber agrees to respond truthfully and promptly to any such enquiry.
12.5 Agreed continued-use fee. Subscriber expressly agrees that if Xenscope detects — through the Markers described in Section 11 or otherwise — that Subscriber has continued to use Platform Data for a LAD after the Subscription covering that LAD has been cancelled, has lapsed, or has been terminated, Subscriber shall immediately pay to Xenscope a continued-use licence fee, for each affected LAD, equal to the higher of:
- twelve (12) months of the then-current subscription fee applicable to that individual LAD; or
- twelve (12) months at the highest monthly subscription rate previously held by Subscriber.
12.6 Nature of fee. The parties agree that the continued-use fee in Section 12.5 is a genuine pre-estimate of the licence fees and losses arising from unlicensed use of Platform Data, reflects Xenscope’s legitimate interest in protecting its data and business, and is not a penalty. The fee is payable immediately upon detection of the relevant use, is in addition to any other rights or remedies available to Xenscope (including injunctive relief and claims under copyright and database right), and its payment does not grant Subscriber any right to further use of Platform Data. By creating an account or purchasing a Subscription, Subscriber expressly acknowledges and accepts Sections 8, 11, and 12.
13. Intellectual Property
13.1 Xenscope IP. The Platform, Services, software, analytical models, methodologies, Derived Scores, interfaces, and documentation are and remain the intellectual property of Xenscope and/or its licensors.
13.2 No transfer. Nothing in these Terms transfers any intellectual property rights to Subscriber.
14. Customer Name and Logo Use
14.1 Marketing licence. Subscriber grants Xenscope a non-exclusive, worldwide, royalty-free licence during the term of the Subscription to use Subscriber’s company name, trade name, and logo solely for the purpose of identifying Subscriber as a customer of Xenscope in marketing materials, including on Xenscope’s website, presentations, and promotional materials.
14.2 No endorsement. Such use shall be limited to factual identification and shall not imply endorsement, partnership, or sponsorship.
14.3 Opt-out. Subscriber may opt out of this licence at any time by emailing info@xenscope.com. Xenscope will cease use within a commercially reasonable period.
14.4 Ownership remains. All goodwill in Subscriber’s trademarks remains the property of Subscriber.
15. Acceptable Use and Fair Usage
15.1 Acceptable use. Subscriber shall not use the Platform for unlawful, harmful, abusive, or deceptive activities, including harassment, discrimination, or illegal marketing practices.
15.2 Automated access. Subscriber shall not scrape, crawl, or use automated tools to access or extract Platform Data except where expressly permitted by the Subscription plan or written agreement.
15.3 Rate limits / fair use. Xenscope may apply reasonable rate limits, throttling, or other controls to protect platform stability and prevent abusive extraction.
15.4 Compliance responsibility. Subscriber is responsible for compliance with applicable data protection and marketing laws (including where Platform Data is used for outreach or direct mail).
16. Feedback
Subscriber grants Xenscope a perpetual, worldwide, irrevocable, royalty-free licence to use, incorporate, and exploit any feedback, suggestions, or ideas provided by Subscriber without restriction or compensation.
17. Service Availability
17.1 No warranty. Xenscope does not warrant that the Platform will be uninterrupted, timely, secure, or error-free.
17.2 Maintenance. The Platform may be unavailable due to maintenance, upgrades, or circumstances beyond Xenscope’s control.
18. Changes to the Platform
Xenscope may modify, update, replace, or discontinue features, data sources, or functionality at any time, including to maintain compliance, improve performance, or respond to changes in Public Data Sources.
19. Fees, Renewal, and Cancellation
19.1 Billing. Subscriber authorises Xenscope to charge applicable fees using the selected payment method.
19.2 Auto-renewal. Subscriptions renew automatically at the end of each billing cycle unless cancelled prior to renewal.
19.3 Fee changes. Xenscope may change fees upon renewal by providing reasonable prior notice.
19.4 No pro-rata refunds. Cancellation takes effect at the end of the current billing cycle. Subscriber is not entitled to pro-rata refunds or credits for partial billing periods, except where required by law. Access continues until the end of the paid period.
20. Limitation of Liability
20.1 Selection responsibility. Subscriber accepts responsibility for selecting the Platform and Services to achieve its intended results and acknowledges that the Platform, Platform Data, and Derived Scores have not been developed to meet any individual requirements.
20.2 Data accuracy responsibility. Subscriber acknowledges that the Platform integrates Public Data Sources and Derived Scores that may contain inaccuracies, omissions, delays, or estimation errors. Subscriber is responsible for independently verifying outputs before relying on them for operational, commercial, legal, financial, or regulatory decisions. Xenscope shall not be liable for decisions made or actions taken based on Platform Data or Derived Scores.
20.3 Business and marketing responsibility. Subscriber is solely responsible for ensuring that any use of Platform Data for marketing, outreach, direct mail, or other commercial activities complies with applicable laws and regulations. Xenscope shall not be liable for Subscriber’s use of Platform Data in such activities.
20.4 Service availability. Xenscope does not warrant that use of the Platform will be uninterrupted or error-free.
20.5 Excluded losses. To the maximum extent permitted by law, Xenscope shall not be liable to Subscriber, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for:
- loss of profits;
- loss of sales;
- loss of business;
- loss of revenue;
- business interruption;
- loss of anticipated savings;
- wasted expenditure;
- loss or corruption of data or information;
-
loss of business opportunity, goodwill, or reputation;
whether direct or indirect; or for any special, indirect, or consequential loss.
20.6 Liability cap. Subject to Section 20.7, Xenscope’s maximum aggregate liability arising under or in connection with these Terms, whether in contract, tort (including negligence) or otherwise, shall be limited to the total Subscription fees paid by Subscriber in the six (6) months preceding the event giving rise to the claim.
20.7 Excluded limitations. Nothing in these Terms shall limit or exclude liability for:
- death or personal injury resulting from negligence;
- fraud or fraudulent misrepresentation; or
- any other liability that cannot be excluded or limited by law.
20.8 “As is”. Except as expressly stated, there are no conditions, warranties, representations or other terms, express or implied, that are binding on Xenscope. The Platform and Services are provided on an “as is” and “as available” basis to the fullest extent permitted by law.
21. Termination
21.1 Termination for convenience (Subscriber). Subscriber may cancel a Subscription at any time via account settings or written notice. Cancellation takes effect at the end of the current billing cycle under Section 19.
21.2 Termination for convenience (Xenscope). Xenscope may terminate a Subscription for convenience by providing at least thirty (30) days’ written notice.
21.3 Termination for cause. Without affecting any other right or remedy, Xenscope may suspend or terminate the Subscription immediately by written notice if Subscriber:
- fails to pay fees when due;
- breaches these Terms or applicable third-party licence obligations;
- commits a material or persistent breach and fails to remedy (if remediable) within a reasonable period after notice;
- misuses Platform Data or attempts unauthorised redistribution;
- attempts to reverse engineer or derive Xenscope’s models or scoring methodologies; or
- uses the Platform unlawfully or in a manner that creates risk to Xenscope or others.
21.4 Termination for insolvency. Either party may terminate immediately if the other party enters insolvency proceedings, administration, liquidation, ceases business, or cannot pay its debts as they fall due.
21.5 Consequences of termination. On termination for any reason:
- all rights granted under these Terms cease immediately;
- Subscriber must immediately cease use of the Platform, Platform Data, and Derived Scores;
- the restrictions in Sections 8, 9, 11, and 12 apply; and
- termination does not affect Subscriber’s obligation to pay outstanding fees.
21.6 Accrued rights. Termination does not affect rights, remedies, obligations, or liabilities accrued prior to termination.
21.7 Survival. Sections that by their nature should survive termination shall survive, including Sections 6 (Derived Scores), 8 (Subscription-Limited Data Use), 9 (Restrictions), 11 (Traceability), 12 (Post-Termination Deletion), 13 (Intellectual Property), 20 (Limitation of Liability), 22 (Confidentiality), and 23 (Indemnification), together with Governing Law and Entire Agreement.
22. Confidentiality
22.1 Confidential Information. “Confidential Information” means any non-public information disclosed by one party to the other that is identified as confidential or would reasonably be understood to be confidential given the nature of the information and the circumstances of disclosure. Confidential Information includes business plans, technical information, pricing, product roadmaps, and non-public aspects of the Platform, and may include Subscriber Data.
22.2 Exclusions. Confidential Information does not include information that:
- is or becomes publicly available through no breach of these Terms;
- was lawfully known to the Receiving Party before disclosure;
- is lawfully obtained from a third party without restriction; or
- is independently developed without use of the Confidential Information.
Public Data Sources and publicly available datasets accessed via the Platform do not constitute Confidential Information.
22.3 Obligations. The Receiving Party shall:
- keep Confidential Information confidential;
- use it only to exercise rights and perform obligations under these Terms; and
- protect it using reasonable security measures.
22.4 Permitted disclosures. The Receiving Party may disclose Confidential Information:
- to employees, officers, contractors, subcontractors, affiliates, or advisers who need to know it for these Terms and are bound by confidentiality obligations; and
- where required by law, court order, or regulatory authority (and where legally permitted, after giving prior notice to the Disclosing Party).
22.5 Duration. These confidentiality obligations apply during the Subscription and for two (2) years after termination.
22.6 No implied rights. Disclosure of Confidential Information does not grant any rights except as expressly stated.
23. Indemnification
Subscriber shall indemnify and hold harmless Xenscope from claims, losses, liabilities, damages, and expenses arising from:
- Subscriber’s misuse of the Platform;
- Subscriber’s breach of these Terms;
- Subscriber’s violation of third-party licence terms;
- Subscriber’s unlawful marketing or outreach activities; or
- decisions made based on Platform Data or Derived Scores.
24. No Partnership
Nothing in these Terms creates a partnership, agency, or joint venture between the parties.
25. Force Majeure
Xenscope shall not be liable for any delay or failure to perform resulting from events beyond its reasonable control, including failures of internet services, cloud providers, Public Data Sources, or governmental actions.
26. Assignment
Subscriber may not assign, transfer, or sublicense any rights or obligations under these Terms without Xenscope’s prior written consent.
27. Governing Law
These Terms and any dispute arising out of or in connection with them are governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction (unless mandatory law requires otherwise).
28. Entire Agreement
These Terms constitute the entire agreement between the parties regarding the Platform and Services and supersede all prior or contemporaneous agreements, understandings, or representations relating to the same.
Data Source Attributions
Data source attributions and licence details are maintained at: